We can certainty help with Smart Panels.

In order to provide you with the most accurate help we need to know some info off yourself.

What Awning do you have? There is a data plate on left of the awning casette as you start to unwind it.

What is the Projection of the awning? You can usually work this out by the length and model of awning

How high is the awning mounted from the floor? This needs to be measure from the ground to the bottom of the awning casette

Once you have this information just get in touch and we can guide you further or it should give you enough information to browse our range here - Smart Panels

Web Chat in the bottom right corner, 01928 249800 or info@dcleisurestore.co.uk

Rib Beds come in several different lengths, the most popular being 112cm and 120cm wide, however we also do shorter neptune seats at 60cm and 86 along with longer Rib Bed Seating at 130cm and 150cm.

We also offer a fitting service - contact us for more information on this

Visit our Rib Bed Section here - Rib Beds

If you have further questions, drop us a message in the bottom right of your screen, call us 01928 249800 or email info@dcleisurestore.co.uk

Please note: DC Leisure Group do not currently deliver outside the UK.

Some non-mainland islands of the UK and areas in the Scottish Highlands cost more to deliver and in these cases particularly due to the new import/export rules following Brexit, our delivery costs will need to reflect this. Whilst we will endeavor to keep all delivery charges at cost only to our customers, we will need to pass this on to the customer and you may be contacted if we need to increase these costs. Please contact us if you think this may affect you and we will try and keep it to a minimum. DC Leisure Group maintain the right to cancel any order that will be deemed as a loss to the business and will refund the customer according if the customer does not wish to pay any additional charges.

Also, for these Premium postal codes, we may not be able to offer free delivery.  This is at the discretion of DC Leisure Group.

All our delivery times stated on our website and products are estimated delivery times and cannot be guaranteed unless by prior arrangement with DC Leisure Group. We aim to dispatch all orders within 3-5 days of completing your order for orders received by 12:00, providing the goods are in stock or unless otherwise stated. 

As DC Leisure offer such a vast range of products that have multiple options, it is not possible to keep all items in stock and therefore we may need to be specifically ordered for the customer.  We may also run low or out of stock of popular items, so we recommend always ringing ahead to avoid a wasted journey.

If any item is out of stock, we will contact you to advise you on the expected date of dispatch.

We offer free delivery for orders over £100. We do have some exclusions to this for long and extra long items such as awnings, multi-rails and side panels. This is due to the lack of couriers in the market that we carry these items and the extortionate rates they charge us.  We believe we are extremely competitive with our products but in order to retain our competitiveness,  we unfortunately have to pass on some of these shipping charges to our customers. We are in constant review of this and appreciate where customers can collect these items from our warehouse.

Please note: this is not an exhaustive list and shipping will be calculated at check out.  If unsure, please call us beforehand and we can advise

DC Leisure are continuously working on reducing our carbon footprint and becoming “greener”.  Therefore, where possible we encourage all our customers to collect from our premises. This in turn is more cost-effective for the customer and for our business. It also means we can check we have all your order and that it is ready for you.  It also means we get to meet you face-to-face. We’ll even put the kettle on! 

PLEASE NOTE: Some of our products are held offsite and may not be available that day, so please check before you set off to avoid an unnecessary journey.

Items under 2kg will usually come via Royal Mail

Items over 2kg will usually come via Royal Mail or TNT (FedEx) Item dependant

For longer items such as rafter poles, fitting kits we use ParcelForce

Awnings will come via DX

If you have any questions, please do not hesitate to contact us

UK consumers have statutory rights (i.e. rights protected by law) to return items that are faulty. There are also statutory rights to return certain goods purchased online, so called “cancellation rights”. These statutory rights are explained below.

DC also offers customers return rights under our “Change of Mind” policy. This allows you to return products (subject to exclusions) within 28 days of purchase if you change your mind. See details of our policy and applicable exclusions below.

Please note that where applicable, all refunds will be made back to the original tender type. For your protection, refunds to credit or debit cards will only be processed if the cardholder is present.

PLEASE NOTE 

Given the nature of our products, we ask that all products are checked in a dry clean environment to avoid any issues if the product needs to be returned and avoid our customers any unnecessary stress.

Exchanges

To make an exchange, bring your item into the DC store for the product you want (subject to availability). We can exchange an item up to 28 days after purchase* if it meets the conditions of our returns policy listed above.

*Extended returns policy applies.

For online purchases, you can also place a new order for the desired product and return the unwanted item.

There are some items that we can’t exchange unless faulty. Read our return policy to find out more.

We hope you’re happy with your DC purchase, however, if you decide it isn’t right for you, you can return or exchange unwanted items within 28 days of purchase.

To return an item where you’ve changed your mind (after the statutory 14 day cancellation) you must:

• ensure the product is unused and in its original condition (including all packaging and tags intact); and
• have your receipt or order confirmation – without a DC issued proof of purchase we are unable to provide a refund under our Change of Mind policy.
• Contact us at info@dcleisurestore.co.uk or call 01928249800

 We cannot accept a return under our Change of Mind policy for the following items:

• Special order items
• Personalised orders for your vehicle size including RIB beds, upholstery, curtains, blinds or accessories

Each of the items listed above are one of a kind and made just for you (and your window) and Made to Order items are bespoke to your requirements so we can only accept returns if they're faulty, damaged, or they haven't been made to the correct specification (allowing for a 1cm tolerance). This goes for online and in-store purchases, so we encourage you to try samples and ask any questions before you buy to make sure you'll be happy with the results. We hope it never happens, but if you do have a faulty, damaged or incorrectly made item, please follow the Statutory Returns policy below.

• Cut to length products
• Pre order items that are ordered in specifically for you the "customer"
• Special order items
• Products sold as ex-display or “less than perfect”
• Other items listed below

For health and hygiene reasons we are unable to offer “change of mind” refunds on the following items unless they are returned sealed and unopened in their original packaging:

• Mattress toppers
• Mattress and bedding protectors
• Duvets, duvet covers, sleeping bags
• Pillows, pillowcases, bedsheets
• Throws & Blankets
• Mattresses
• Towel products
• Toilet seats and other Sanitary items including tanks

Delivery charges are not refunded under our Change of Mind policy. Delivery charges for products will only be refunded where the whole order is damaged or faulty (or where the statutory 14 day cancellation period applies)  – see Statutory Rights section for more information.

When cancelling and order under these Regulations you are responsible for the cost of returning the goods to us or our cost of collection if the goods are ones which cannot normally be returned by post.

We will refund the cost of the goods including the standard delivery charge once the correct item(s) have been received by us. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.  DC Leisure Group also reserve the right to recoup the cost of shipping incurred if the customer has changed their mind even if the customer has received free shipping at the time of purchase. For small items it is £6.95.

Exclusions

This right does not apply to the following items, unless they are faulty, damaged, missing or otherwise not in accordance with specification:

• Special Order products including RIB beds, Duvalay items, Vanshades, other accessories which we have to place with the manufacturer specifically for you the customer. This is not an exclusive list.

In addition, unless faulty, damaged, missing or otherwise not in accordance with specification, for health and hygiene reasons we are unable to offer refunds or exchanges on the following items unless they are returned unused and in their original packaging:

• Mattress toppers
• Mattress and bedding protectors
• Duvets, duvet covers, sleeping bags
• Pillows, pillowcases, bedsheets
• Throws & Blankets
• Mattresses
• Towel products
• Toilet seats and other Sanitary items including tanks

Once we have established the item(s) to be returned, please contact us stating if you require an exchange or a refund and reason for return. Your order number must be on all correspondence, not doing this can cause delays in processing your return.

After allowing our customers a reasonable amount of time for inspection, items must be returned with their original packaging (unless faulty), any seals and wrapping intact and in an 'as new' condition.

All Items must be securely and safely packaged for the journey back to us, to avoid goods becoming damaged in transit. 

We recommend that you use a signed for or tracked service to return items, as we cannot be responsible for items lost or damaged in transit. The customer will be responsible for the item until we have taken receipt from the courier.

Customers are responsible for the cost of return postage.  For faulty items, the cost of postage is refundable.

While we make every effort to ensure that orders are picked and packed correctly, errors can happen. If we have sent the incorrect item to you, we ask that you contact us as soon as possible (preferably within 24 hours of receipt) so that we can arrange a no-quibble exchange which will be free of charge. If the item is small, we may ask that you return it via Royal Mail. If you do return any incorrect items at your own expense, please note that we can only refund the return postage to a maximum of £8.00 with a proof of postage paid receipt (available from the Post Office).  

Please check all items on delivery to ensure that the correct item has been received, that the item is not damaged and that all component parts are included. Incorrect items, incomplete items, missing items or transit damaged items should be reported to DC Leisure Group at the earliest opportunity and preferably within 48 hours of taking receipt of the delivery. 

If your parcel arrives and appears to have been damaged in transit, you are within your rights to refuse the parcel or to sign for it as damaged. Please also take a photograph to attach to send to us, in case we need to take this up with our couriers and insurance.

DC Leisure Group will not be responsible for any items 'returned' postage costs. We will, in some instances be happy to arrange for such returns to be collected, however we reserve the right to subtract our costs in doing so from any refund due to you. The cost for a collection of a package will be confirmed to you. You are entitled to return items by any service you deem reasonable, but request you obtain a signed for service as we cannot be held responsible for any lost or damaged items on the return journey back to us. It is the responsibility of the customer for that package until we accept receipt.

Where items are damaged or faulty, we ask that you email it to info@dcleisurestore.co.uk a clear photograph of the damaged item and also the damage to the packaging it arrived in for us to make an initial assessment within 24 hours.  This is essential for us to make any claim against the courier service within the allotted deadline.  Please also add FAULTY OR DAMAGED in the email subject to help us to try and resolve your issue as soon as possible.

Under the Consumer Rights Act 2015, our customers have a right to reject faulty goods within 28 days receipt of goods for a refund. You can also have an exchange or swap for a different item, if this is your preferred option at this point. After 28 days, we will offer an exchange or repair, if we are not able to do this then a refund will be considered, however we are entitled to deduct an amount for usage, if appropriate.

DC Leisure Group will organise a collection from a requested address on a suitable date. This is not a timed collection service although we will do our best to accommodate our customers.

Following receipt by DC Leisure Group, the item will be checked thoroughly by our Returns Team but may require us to contact the product manufacturer for their assessment.  If this happens, DC Leisure Group cannot accept any responsibility for the timescales that this make take as this will be beyond our control. However, we will continue to monitor progress with regular contact with the manufacturer where physically possible.

DAMAGES IN TRANSIT

If an order arrives with damage to the packaging, we recommend that you refuse the delivery or sign as damaged. We must be notified us within 24hrs of the attempted or actual delivery and email a photograph of the packaging and/ or the damaged item to info@dcleisurestore.co.uk  .In most cases, items damaged in transit will need to be collected in the original state of delivery for examination by the courier. Please try to retain the packaging, which will help with this process.

Our customer service team will make arrangements for the exchange of the item or to re-send replacement goods to you as soon as possible. There will be no additional charges to the customer in this event.